Sanyo VPC-HD2000A Xacti 8MP High Definition 1080P
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We just got this out of the box and so far its been an aswesome buy.
Rating: 5 / 5
Camera Works Good, The Software that comes with it leaves A Lot to be desired and you Have to Pay Nero an Extra $50 to get the Full Capabilities of it.
Amazon SUCKS!! The Free 2 Day Shipping Deal they had Plastered All Over the Product Page,, Cost me $85. The Credit Card I used had Only Been Used Online 1 time in the Past couple years, (Here at Amazon to Buy This Product) and Less than 30 Days Later that Card # was Jacked and Someone Was Buying $700 worth of Computer Parts in Germany with It.
Rating: 1 / 5
Regrettably, I haven’t been able to spend much time out in the field with this camera because it showed up with a broken lens cap. While Amazon customer service will take care of this for me, I thought I’d reach out to Sanyo to get a replacement lens cap. They are very difficult. Not only do you have to fax them a copy of the invoice, you also have to send them the serial # off of the bottom of the camera. (Which is a pain if you mark your calendar to call from work since they are only open during “business hours” and not on thee weekend and you didn’t know this before you called.) This initial experience with Sanyo leaves me very hesitant about wanting to do business with them again or encouraging others to do the same.
Bottom line is I think Sanyo’s policy (and strict adherence to that policy) for the replacement of a plastic lens cap is quite remarkably stupid.
P.S. I very calmly told the customer service supervisor that I would be posting this review if my concerns were not addressed. They weren’t, so here it is. Just the facts…
Got the Serial # and called back. I got a new story that because it is within 30 days of purchase my only recourse to this problem was to deal with Amazon. No help from Sanyo. When I asked for a supervisor the “Customer No-Service” representative hung up on me. Called back and this time instead of being hung up on I was transferred into oblivion by “CSR #1″. Called again and transferred to a voicemail system by CSR #2. Called again and spoke with “CSR #3″ #3 added a new wrinkle. In order to get a replacement lens cap, I not only need to send them a copy of the invoice, provide them with the serial #, I also need to send them the old lens cap “for evaluation.” Upon hearing this added news I again asked who I needed to speak with in order to register my extreme dissatisfaction with Sanyo’s handling of this matter. I was placed on hold and after a few minutes he came back and told that “If you email me a copy of the invoice, include the serial # in the body of the message and attach a photo of the broken part, I’ll see if I can get a replacement part for you.” I explained that a picture of the broken part would not show anything and that I wasn’t satisfied with hanging up based on a hope that #3 could resolve this for me. I wanted to know what was going to be done. Finally got Supervisor on the line. He told me that regardless, it would be weeks before a new lens cap could be shipped to me because they are back ordered and have to come in from overseas. Perhaps I’m not the only one with this problem, because he said that there were at 7 other people waiting on the same part. So, I am going to send the darn thing back to Amazon and wait for another manufacturer to introduce an iFrame compatible camera. What a darn shame all around that instead of having a happy customer Sanyo has a consumer that will never purchase one of their products again — all for their intransigence about sending me a replacement lens cap. If they had handled it nicely I probably would have waited. What could doing so have cost them, a few bucks at most? ON THE POSITIVE SIDE, this is why I do most of my online shopping through Amazon. What a terrific, consumer friendly company this
Rating: 1 / 5
My Sanyo camcorder had a red-pink vertical stripe on the far right side of the picture and after 4 months, it no longer records both video or stills. I just get a system error message. No help from Sanyo on this issue because I bought this camcorder outside the US. They said I must pay to fix their defective camera. So now, the barely new camcorder is just a paperweight.
After reading what C. Caine, who is qualified for support, went through with Sanyo, I WILL NEVER BUY FROM SANYO EVER AGAIN!!!!! C’mon, how much does a freaking lenscap cost? And the goodwill they would have gained by doing the right thing just by sending him the lenscap is priceless!
It’s time to let the market decide! Let’s only put our hard earned dollars into companies that STAND BEHIND THEIR PRODUCTS AND RESPECT THEIR CUSTOMERS. The age of disposable consumer goods is over!
2/17/10 UPDATE: (To my original post regarding defective HD2000) The US Sanyo repair facility (Skokie TV) has looked at my problem HD2000 and quoted $412 dollars to repair! Considering the price of this camcorder has now dropped to the $500 range, I do not think I can justify the additional expenditure. It looks like I’m just out of luck and my original $600 spent only a few months ago, has evaporated like the retirement funds of many hardworking folks in this tired economy. Can I change my rating to ZERO stars since it is now utterly useless? Sniff…sniff R.I.P. Sanyo HD2000, I barely knew ya! (That lame comment only masks my anger and dissappointment in Sanyo not standing by their products or their customers)
Rating: 1 / 5
This is an amazing camera in every way except if you are getting it for the hi def video, please do not. Even the most inexperienced novice will realize what a beautiful hi def video this has if only you could actually watch it. No matter what Sanyo tells you, it basically has no image stabilization what so ever. I just cannot imagine a company that would make such a hi tech feature rich camera and not give it the one thing it needs to make it near perfect and that is optical image stabilization. Why spend this much money on dual camera when you can get a much smaller just as good still shooter for a lot less and many of them have ois.
Rating: 1 / 5